VISTARA HOTEL

Key skills

Role & responsibilities

ROLE PURPOSE The F&B Manager at VISTARA HOTEL works within the Food & Beverage Service department to deliver warm, accurate and profitable food and beverage service across the outlets. This is a management role aligned to the company's service, hygiene and safety standards. KEY RESPONSIBILITIES 1. Greet, seat and serve guests as per outlet service sequence and brand standards 2. Take orders accurately, place them in the POS and coordinate timing with the kitchen 3. Maintain mise-en-place, cutlery, crockery and outlet hygiene before and after every shift 4. Upsell menu items and beverages to grow average cover value 5. Handle guest feedback politely and escalate issues to the supervisor on duty 6. Plan manpower, duty rosters and departmental budgets 7. Recruit, train, appraise and develop the departmental team 8. Report departmental performance and improvement plans to management REPORTING STRUCTURE Reports to: F&B Manager Department: Food & Beverage Service PERFORMANCE INDICATORS • Guest satisfaction and service-quality scores • Adherence to standard operating procedures and audit findings • Punctuality, attendance and grooming compliance • Cost, wastage and resource control within the section

Additional requirements

• Willing to work rotational shifts, weekends and public holidays as per the duty roster • Well-groomed, professional appearance in line with company uniform and grooming policy • Fluency in the local language plus working English; additional languages are an advantage • Background verification and submission of KYC documents on selection