VISTARA HOTEL

Key skills

Role & responsibilities

ROLE PURPOSE The Duty Manager at VISTARA HOTEL works within the Front Office department to own the guest arrival and departure journey, ensuring every guest is welcomed, checked in and checked out smoothly. This is a management role aligned to the company's service, hygiene and safety standards. KEY RESPONSIBILITIES 1. Manage check-in, check-out and room allocation through the property management system 2. Handle guest queries, requests and complaints courteously and close them within agreed timelines 3. Coordinate with Housekeeping and F&B on room readiness, VIP arrivals and special requests 4. Maintain accurate guest records, billing, cash float and shift handover reports 5. Uphold grooming, safety and data-privacy standards at the front desk at all times 6. Plan manpower, duty rosters and departmental budgets 7. Recruit, train, appraise and develop the departmental team 8. Report departmental performance and improvement plans to management REPORTING STRUCTURE Reports to: General Manager Department: Front Office PERFORMANCE INDICATORS • Guest satisfaction and service-quality scores • Adherence to standard operating procedures and audit findings • Punctuality, attendance and grooming compliance • Cost, wastage and resource control within the section

Additional requirements

• Willing to work rotational shifts, weekends and public holidays as per the duty roster • Well-groomed, professional appearance in line with company uniform and grooming policy • Fluency in the local language plus working English; additional languages are an advantage • Background verification and submission of KYC documents on selection