VISTARA HOTEL

Key skills

Role & responsibilities

ROLE PURPOSE The Resident Manager at VISTARA HOTEL works within the Operations Management department to drive overall property performance across guest experience, people and profitability. This is a management role aligned to the company's service, hygiene and safety standards. KEY RESPONSIBILITIES 1. Lead daily operations briefings and coordinate across all departments 2. Own guest-satisfaction scores, online reputation and service-recovery outcomes 3. Monitor budgets, revenue, cost lines and departmental productivity 4. Develop department heads and maintain succession and training plans 5. Ensure statutory, licensing, safety and brand-audit compliance 6. Plan manpower, duty rosters and departmental budgets 7. Recruit, train, appraise and develop the departmental team 8. Report departmental performance and improvement plans to management REPORTING STRUCTURE Reports to: General Manager Department: Operations Management PERFORMANCE INDICATORS • Guest satisfaction and service-quality scores • Adherence to standard operating procedures and audit findings • Punctuality, attendance and grooming compliance • Cost, wastage and resource control within the section

Additional requirements

• Willing to work rotational shifts, weekends and public holidays as per the duty roster • Well-groomed, professional appearance in line with company uniform and grooming policy • Fluency in the local language plus working English; additional languages are an advantage • Background verification and submission of KYC documents on selection