VISTARA HOTEL

Key skills

Role & responsibilities

ROLE PURPOSE The Room Attendant at VISTARA HOTEL works within the Housekeeping department to deliver spotless, well-presented rooms and public areas that consistently meet brand hygiene standards. This is a hands-on operational role aligned to the company's service, hygiene and safety standards. KEY RESPONSIBILITIES 1. Clean, service and inspect guest rooms and public areas to the published checklist 2. Manage linen, amenities and cleaning-chemical stock with correct dilution and storage 3. Report maintenance faults and lost-and-found items promptly to the relevant department 4. Follow safety, chemical-handling and infection-control procedures at all times 5. Coordinate room readiness with Front Office for early arrivals and VIP guests REPORTING STRUCTURE Reports to: Housekeeping Supervisor Department: Housekeeping PERFORMANCE INDICATORS • Guest satisfaction and service-quality scores • Adherence to standard operating procedures and audit findings • Punctuality, attendance and grooming compliance • Cost, wastage and resource control within the section

Additional requirements

• Willing to work rotational shifts, weekends and public holidays as per the duty roster • Well-groomed, professional appearance in line with company uniform and grooming policy • Fluency in the local language plus working English; additional languages are an advantage • Background verification and submission of KYC documents on selection